RDH BUILDING SCIENCE - PRIVACY STATEMENT

RDH Building Science includes RDH Building Science, Inc., a British Columbian, CA and a Washington, USA corporation (collectively “RDH”). This privacy statement applies when you visit or use our websites; RDH.com, learnbuildingscience.com, their subdomains, or any other app or service that refers or links to this privacy statement (each, an “RDH Service”). This privacy statement may be updated periodically, or supplemented by additional privacy statements, terms, or notices provided to you. If you use an RDH Service, you agree to the terms of this privacy statement, including any updates, supplements, or revisions. This privacy statement does not apply to information collected by third parties, including personal information collected by any third-party application or content that is accessed from an RDH Service. 

This privacy statement will explain the following:

The personal information we collect, and do not collect;  

How we use your personal information;

How we share your personal information;

How we secure and retain your personal information;

Your rights regarding your personal information;

That third parties may also collect your personal information;  

How to contact us regarding your personal information.

In addition, California consumers are directed to our California Consumer Privacy Act Notice, which supplements this Privacy Statement.

PERSONAL INFORMATION THAT WE COLLECT

We collect personal information about you in two ways; through automated technologies, by direct input from you.

Information Collected Automatically.  When you use an RDH Service, we may automatically collect anonymous session information and analytics about how you and your device interact with the website, including your location; the name of the domain and host, IP address, and proxy server from which you access the internet; the web browser software you used; the web pages requested and any referring webpage; as well as the date and time of your access and interaction. 

This information is collected through our servers or the servers that host RDH Services, as well as by the use of cookies and similar technologies. We may use cookies to store your preferences and settings, help you signing in, track your session on the RDH Service, and to customize the RDH Service content for you as an individual.

Information Collected by Direct Input. The personal information we collect directly from you depends on how you interact with us and with the RDH Service you access. Such personal information may include your name and email address, as well as any other information you may choose to provide us, such as your company name, your professional title, additional contact details, pictures, your time zone, account login credentials, comments, feedback, interests, information and emails you send to customer support, etc.

Credit and payment information. We rely on third-party platforms as payment gateways, such as Shopify Payments, Stripe or PayPal. Accordingly, we do not collect credit card information. The credit card or payment information provided to those third-party vendors when accessed through RDH Services is not shared with us.

Children’s privacy.  We do not knowingly collect information or target RDH Services to children under 18 years of age. If we learn that we have collected or received personal information from a child under 18 without verification or parental consent, we will delete that information.  If you believe we might have any information from or about a child under 18, please contact us. 

HOW WE USE YOUR INFORMATION

Depending on how you interact with us and the RDH Service, we may use your personal information to:

  • Activate and manage your access to the RDH Service;
  • Process and fulfill a request, order, download, or other transaction;
  • Respond to your inquiries, comments, or concerns;
  • Communicate with you about your purchases;
  • Enhance or improve the RDH Service and our products available through the RDH Service;
  • Advise you by email about changes in the RDH Services, including promotional materials about new products or course updates available at learnbuildingscience.com;
  • Survey your opinion on various topics related to the subject matter of the RDH Services;
  • Identify usage trends and develop data analysis, including for purposes of evaluating the effectiveness of promotional campaigns and business performance;
  • Personalize your experience with the Service and to customize content to you as an individual;
  • Comply with our legal obligations, resolve disputes, and enforce our agreements.

HOW WE SECURE AND RETAIN YOUR PERSONAL INFORMATION

SecurityTo safeguard your personal information, we follow a variety of industry best practices, including administrative, physical, technical security measures to safeguard your personal information.

Retention. We retain your personal information for as long as necessary to provide services and products based on your engagement with the RDH Services, to fulfill transactions you have requested, and for other essential purposes such as complying with legal obligations, maintaining business and financial records, resolving disputes, and enforcing our agreements.

HOW WE SHARE YOUR INFORMATION

RDH Companies and Service Providers. Depending on your interaction with the RDH Service, or the service or product ordered, we share information with our service providers, suppliers, agents and representatives, including but not limited to payment processors. We share information only to the extent necessary to provide services, complete a transaction, or fulfill an order.

Legal Reasons.  We will disclose your information if we have a good faith believe that such disclosure is necessary to: 1) meet any applicable law, or legal or regulatory obligation; 2) detect, investigate and help prevent security, fraud or technical issues; and/or 3) protect the rights, property or safety of RDH, our users, employees or others.

We will not otherwise sell or share your personal information that we collect without your consent, or unless we provide you with an opportunity to “opt out” of the selling or sharing of your information.

YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

Cookies.  You have the right to limit or prevent cookies from accessing your computer to automatically collect information. To disable cookies on your device, access the preferences option menu in your browser.  Some website features of the RDH Services may not function if cookies are disabled or removed from your device. More information about cookies is available at www.allaboutcookies.org and www.youronlinechoices.com.

Registered Users.  If you have an account with an RDH Service, you may directly access, review, and update or correct your account information upon login at any time. It is your responsibility to keep such information up to date.  You may also close your account directly through the RDH Service or by contacting us at: Onlinelearning@rdh.com.

Data Protection Laws.  Under European, California, Canadian, and other privacy and data protection laws as may be applicable, you are entitled to request:

  • Access to your personal information, and the correction or deletion of such information;
  • Restriction of our processing of your personal information, under certain circumstances;
  • That we transfer the personal information we have collected to another organization, or directly to you, under certain circumstances.

If you wish to make a request please contact us.  We will respond to your request consistent with applicable law.  To protect your privacy, we may require you to verify your identity when you make a request regarding your personal information.

THIRD PARTIES MAY ALSO COLLECT YOUR PERSONAL INFORMATION

RDH Services are hosted by third-party platforms, and the RDH Services rely on third-party platforms and third-party services to ensure that the RDH Services are effectively and seamlessly delivered to you.  Third-party services include, but are not limited to provide web hosting  and content creation, event management, payment processing, video conferencing, email marketing, and on-demand courses.  Depending on the RDH Service you interact with, and the product or service you procure from us, a third-party provider may collect your personal information.  Once you leave an RDH Service or are redirected to a third-party website or application, you are no longer governed by this Privacy Statement or Terms of Service. We are not responsible for the privacy practices of other websites or services and we encourage you to review the privacy policy of any third-party provider or service which you access through an RDH Service. By accessing and using an RDH Service, you acknowledge and agree that RDH is not responsible for the practices of third parties with respect to your personal information.

HOW TO CONTACT US

If you have any questions, comments, complaints or requests regarding this privacy statement or your personal information, please contact:

Email: Onlinelearning@rdh.com

Mail:

RDH Building Science, Inc.

4333 Still Creek Dr., #400,

Burnaby, BC V5C 6S6